04/26/2009 (12:57 am)
Marketers, corporations offer to soften blow for unemployed
There’s no shortage of deals for the consumer suffering the recession.
Automakers will make your car payments. Apartment complexes will look the other way should you decide to break your lease. A clothier will fork over a cash rebate for the new suit you just bought.
All you have to do to qualify is lose your job.
From corporate giants to obscure pet manufacturers, businesses are offering incentives to millions of Americans who are spending less out of fear they will lose their jobs. Companies are trying to remain viable until the economic pendulum swings the other way.
In that pursuit, it’s hello to
empathy and farewell to marketing that appeals to conspicuous consumption, sex appeal and other base interests.
"Marketers in general are not altruistic," said Mary Albrecht, a professor of marketing at Maryville University. "What they try to do is move people forward in the buying process. They realize that people perceive risk as a wall that can keep them from buying. They’re trying to show them a way over the wall."
General Motors and Ford, for example, are offering programs that cover the payments of vehicles purchased through company financing in the event a buyer is pink-slipped. The domestic automakers followed the lead of Hyundai of America, the first out of the block with such a plan.
No one has turned in a vehicle to date, Hyundai spokesman Jim Trainor said Thursday. Still, such incentives have been applauded by marketing experts because they give customers a little more security about their purchases.
Historically, companies that adapt to economic and social cataclysm are the ones that survive, said Terry Clark, a professor of marketing at Southern Illinois University Carbondale.
He cites Woolworth’s, the five-and-dime that remained in declining urban downtowns while its competitor, S.S. Kresge, re-christened itself "Kmart" as it followed the population to the suburbs.
Offering a perk to consumers when they are down, Albrecht noted, can engender good will and, possibly, continuing patronage paperless payday loans. Customers using the free health care in Walgreens "Take Care" clinics, for example, are likely to return to the pharmacy long after the service ends at the end of the year, Albrecht said.
Established firms may view the recession as an opportunity to, as Clark puts it, "make a virtue out of necessity." But for fledgling companies, virtue is a way to get an otherwise obscure brand in front of the public.
A small California pet care concern, "Dogswell," will provide free bags of dry dog food to the first 10,000 jobless workers.
"There are really two bottom lines in business — profit and social awareness," said Marco Giannini, the founder of the five-year-old firm. "This is the second part, social awareness. We’re doing a small part to promote a social cause and its helping us profit, too."
So far, more than 5,000 people have taken advantage of the "Bow-Wow BailOut."
Giannini’s offer aside, consumer advocates are reminding customers to remain vigilant.
Scott Mulford, a spokesman for Illinois Attorney General Lisa Madigan, said consumers need to be particularly aware of enticements attached to the purchase of big-ticket items.
"We urge consumers to closely check the terms of any offer ask questions and, by all means, get it writing before they sign anything," Mulford said.
And while companies hope such enticements will lure more business, they must still overcome the doubts of people like Alicia Otera of Maryville, Ill. She ignored the incentives during a three-month stretch of unemployment. And she plans to continue to ignore them now that she has landed at Boeing Corp. as an independent contractor.
Working or not working, Otera said, now is not the time for a major purchase. "I don’t want to bet on my future with a $500 car payment and lose my home."